Delivery & returns

SHIPPING COSTS AND INFORMATION

BeesWax Candles delivers to the territory of the EU. Delivery is done by various local postal services.

The shipping costs are a flat rate of 4,99 EUR per order.

The delivery time is 2-10 days.

OUTSIDE EUROPEAN UNION

Orders outside the European Union may be subject to additional taxes or fees. In all cases, both shipping and return, from countries outside the EU, the customer will be responsible for the costs incurred.

 

DELIVERY TIMES:

Standard Shipping:

5-14 working days (Local postal services)

PAYMENT INFORMATION

We offer the following payment methods:

 Visa
 Mastercard
 Apple Pay
 Google Pay

Also Lituanian, Latvian, Estonian, and Finish bank payments.

 

Once an order is shipped, we will send you tracking information so you can see where your item is at any time. However, delays do happen sometimes - please contact us if it takes really long.

We are not responsible for parcels that are damaged or lost during transit due to the fault of Lithuania Post or any other Delivery carrier. No compensations will be issued unless Delivery carrier admits the fault and issues a compensation.

If you do not collect the parcel from the pick-up point or local post office and the parcel is shipped back to us, we will issue you a refund once the parcel arrives. Shipping fees are non-refundable. We can re-ship the parcel, but shipping fees will have to be covered by the customer.

  

TAXES AND DUTIES

Deliveries to countries outside the European Union may be subject to import duties and/or taxes. It is buyer's responsibility to check and pay for these charges.

 

SHIPPING FEES

You can calculate shipping fees in the shopping cart or during the checkout.

 

RETURNS & EXCHANGES

We accept returns for any reasons. However, you'll have to cover return postage fees. The item must be in perfect condition, have original labelling on it and can be returned within 14 days. 

When we receive your return, we will inspect the item/s and process the refund within 2 working days. We will send you an update e-mail once the refund has been processed. Please note that shipping costs you paid when ordering are not refunded.

We are not responsible for parcels that are damaged or lost during transit due to the fault of any Delivery carrier. No refunds will be issued for returned items that have been lost by Delivery carrier unless Delivery carrier admits the fault and issues a compensation.

To return your order, please e-mail us for the details at info@thecandles.store

Money for returned goods is transferred within 1-2 working days from the time the goods are delivered to the e-shop.